The Welcome Book is an essential tool for any establishment of any size which offers accommodation to paying guests. It is one of the first physical contact points to be made, and plays a critical role in confirming their choice of place.

It is really all about making your guests feel at home by providing them with the information that will help make their stay a more pleasant one. And, makes your life easier in the process!

This guide offers some practical tips to help you compile an effective Welcome Book – or take a fresh look at your existing one. Just 10 pages long, it is full of guidelines which cover:

• The book’s significance — for the guest and for yourself

• Appearance and structure

• All the elements you should consider including in it

• An extra idea

It also has a one-page Checklist sheet so you can tick off what’s been included or of relevance to your establishment.

PLUS!

It comes bundled with my Customer Retention for Accommodation Establishments guide which takes a look at how this applies to your business. (5 pages)

The Welcome Book and Customer Retention Guide are provided in PDF format.